Manage Account and Subscription
Manage Account, Upgrades and Billing
View your subscription details and billing information on your BIGVU mobile app or on the web platform.
Please note, any changes to billing or upgrading must be completed through the platform on which you originally purchased your subscription
Web App: Change or Upgrade your Plan
Easily access your account and subscription by logging in to https://desk.bigvu.tv/login
Click the (1) Profile icon on the top right side of the page. You can see ySome readersDelete BIGVU account
We're sorry to see you go! BIGVU is the best way to make impactful videos, and we're confident that we can help you achieve your video goals.
Before you cancel, we invite you to schedule a free coaching call with one of our video experts. It's not too late to start creating videos that establish your brand and expand your audience. We'll give you the tools to take you from zero to video marketing hero!
Schedule a callFew readersNotification and Email Preferences
BIGVU gives you full control over your mobile notifications and email settings.
Easily choose your desired settings to receive or opt out of notifications and emails from BIGVU regarding video statuses, social channel posts, tips and news, the latest offers, workshops, and more.
Web
Access the Preferences page directly here or by following these instructions:
Login to your account on the Web
Go tFew readersExport all scripts and video projects
Looking to export all your projects, without individually downloading them?
You can export all your BIGVU data from the BIGVU Desk, You will receive a link to a downloadable zip file with all your data.
Login to desk.bigvu.tv, click your Profile photo, and select ProfFew readersHow to Change Email Address and Password
Password Change
In order to reset your password, you can do it directly in the app (press on Forgot Password during login) or through a web browser using the following link https://desk.bigvu.tv/forgot-password
Please make sure to verify your email. After one day, you will not be able to login if you have not verified your email.
Email ChangeFew readersCancel subscription
We're sorry to see you go! BIGVU is the best way to make impactful videos, and we're confident that we can help you achieve your video goals.
Are you sure you have taken full advantage of BIGVU's features? Are you experiencing a technical issue?
Let us show you how to make professional videos easily and get more leads!
If youPopularLocate your invoice
To locate the invoice for your BIGVU purchase for financial reasons, you must contact the platform through which you purchased your plan.
Apple - iOS
To see your purchase history, go to reportaproblem.apple.com.
Sign in with your Apple ID.
A list of purchases appears. To see family members' purchases, select the Apple ID button and choose a family member.
To see the full receipt (including tax), tap or click the dateFew readersRedeem Codes
How to redeem BIGVU codes, add-ons/stacking codes:
Log into the BIGVU web platform at desk.bigvu.tv (http://desk.bFew readersCommon Subscription Questions
How to change and reset my password?
Here are ways to reset your password on both the App and Web platforms.
💡You can directly reset your password using the direct link: https://desk.bigvu.tv/forgot-password
👀 Please make sure to verify your email. After one day, you will not be able to log in if you have not verified your email.
App
Go to the Login and tap on Forgot password?
Enter your email address and wait for tFew readersRefunds
We're sorry to see you go! BIGVU is the best way to make impactful videos, and we're confident that we can help you achieve your video goals.
Before giving up on AI video creation, we invite you to schedule a free coaching call with one of our video experts.
Let us show you how to make professional videos easily and get more leads!
If you still want to request a refund of your subscription, you must do so via the platform from which you purchasSome readersHow to recover deleted files?
Whoops! Did you accidentally delete an important video?
Restore your deleted videos and files on the Web Platform as long as they're within 30 days of deletion and were uploaded to the cloud (web app).Few readers
