Refunds

We're sorry to see you go! BIGVU is the best way to make impactful videos, and we're confident that we can help you achieve your video goals.
Before giving up on AI video creation, we invite you to schedule a free coaching call with one of our video experts.
Let us show you how to make professional videos easily and get more leads!

If you still want to request a refund of your subscription, you must do so via the platform from which you purchased it

👀 Please be aware that refunds for your subscription purchase are handled by the respective payment platform

iOS App- refund

⚠️ For iOS, the refund policy is decided by Apple.

All transactions are processed by iTunes. Please make your request directly to Apple.

See here Apple's detailed instructions for requesting a refund: https://support.apple.com/en-il/HT204084

Start by signing into Apple's refund platform here

Connect with your Apple ID / Password

Select the option "Request a refund" and look for BIGVU under Purchases

Once saved, you will be able to Check your Status in the same link: reportproblem.apple.com
To make sure you've submitted your refund request to Apple, make sure to verify that you received an email

Google Play- refund

⚠️ Refunds are managed directly by Google. Kindly make your request directly through the Google Play store.

To request a refund, please access this link: https://support.google.com/googleplay/answer/7205930
and click on "Request a refund"

Follow the next steps to identify yourself and select the BIGVU app in your previous purchase to get a refund.

BIGVU

If you purchased your BIGVU account directly from BIGVU, please contact our support channel directly to request a refund at support@bigvu.tv

Have questions? Need help?

Updated on: 24/09/2024

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