We're sorry to see you go! BIGVU is the best way to make impactful videos, and we're confident that we can help you achieve your video goals.
Are you sure you have taken full advantage of BIGVU's features? Are you experiencing a technical issue?
If you still want to cancel the auto-renewal of your subscription, you must do so via the platform from which you created your account: Google Play, the Apple App Store, or directly on the BIGVU website.
Android | Google Play: Cancel or Freeze subscription
If you signed up via Google Play, please see how to cancel your subscription here:
Make sure you are signed into the Google account with which you signed up for BIGVU. Enter your Google Play Subscriptions.
Search for BIGVU Teleprompter & Video Captions, under your active subscriptions
Choose to Pause payments or Cancel Subscription
iOs | Apple App Store: Cancel your subscription / Free Trial
Here is a short summary:
Enter the subscription page in the app store. You can do so here.
Find the BIGVU Teleprompter under your active subscriptions.
Click on the Teleprompter BIGVU and choose "Cancel Subscription" or "Cancel Free Trial". After confirming the cancellation, your plan will not be renewed.
BIGVU Website: Cancel your subscription
Cancel your subscription via the Billing Screen:
Login into desk.bigvu.tv.
Click on the top right of the Profile Icon (1) then Select "Billing" (2) from the dropdown menu.
In the billing screen, choose "cancel subscription." (3)
FAQ about Cancellation and Refunds
What happens after I cancel my plan?
After canceling your subscription, your plan will revert back to a Free account, and your videos will be stored locally.
Can I re-subscribe again?
Yes! We'd love to have you back, you can resubscribe anytime you're ready to be back again. However, you will not be eligible for a free trial.
When will the cancellation take effect?
Cancellation will go into effect at the end of your billing cycle- according to the plan you registered with (monthly or yearly)
Will my projects get deleted if I unsubscribe?
You can still access your free account. Meanwhile, you can export all your videos locally in Profile under Preferences scroll down at the bottom of this screen you will be able to export all your data.
You can also download each video directly from the Projects screen in each video's menu.
Can I delete my account?
Yes, you can delete your account.
Need more help? Reach out to our support channel!