Learn how refunds work for BIGVU subscriptions

Maine avatar
Written by Maine
Updated over a week ago

We're sorry to see you go! BIGVU is the best way to make impactful videos, and we're confident that we can help you achieve your video goals.

Before giving up on AI video creation, we invite you to schedule a free coaching call with one of our video experts.
Let us show you how to make professional videos easily and get more leads!

If you still want to request a refund of your subscription, you must do so via the platform from which you purchased it:

👀 Please be aware that refunds for your subscription purchase are handled by the respective payment platform

Apple - AppStore (ios devices)

⚠️ For iOS, the refund policy is decided by Apple.

All transactions are processed by iTunes. Please make your request directly to Apple.

See here Apple's detailed instructions for requesting a refund:

Start by signing into Apple's refund platform here

  • Connect with your Apple ID / Password

  • Select the option "Request a refund" and look for BIGVU under Purchases

  • Once saved, you will be able to Check your Status in the same link:

  • To make sure you've submitted your refund request to Apple, make sure to verify that you received an email

Google - Google PlayStore (Android devices)

⚠️ Refunds are managed directly by Google. Kindly make your request directly through the Google Play store.

To request a refund, please access this link:
and click on "Request a refund"

Follow the next steps to identify yourself and select the BIGVU app in your previous purchase to get a refund.

Web App -

Please contact our support channel directly to request a refund at

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