View your subscription details and billing information on your BIGVU mobile app or on the web platform.
Please note, any changes to billing or upgrading must be completed through the platform on which you originally purchased your subscription
Web App
Easily access your account and subscription by logging in to https://desk.bigvu.tv/login
Click the (1) Profile icon on the top right side of the page. You can see your current plan on the drop-down menu.
Click on (2) Billing to access your subscription information
Billing Page
Plan Details - your plan information section and where you can change your plan to
Invoice Details - put your personal or company details for invoicing information
Payment Method - click the "update" button to change your payment method
Cancel Plan - to end your current subscription, just click that button
💡Billing History will be displayed at the bottom part of your page
Change or Upgrade your Plan
⚠️ If you subscribed initially through the Web, its recommended to change your plan to the same payment platform to avoid any billing issues
Head over to the pricing page in your account: desk.bigvu.tv/pricing
Pricing Page
Choose if you want to go with a Yearly or Monthly subscription
Select your plan and click the button at the bottom of the plan you've chosen
Sales Tax and VAT
📢 Please be aware that sales taxes or Value Added Tax (VAT) may be added to your total payment amount. The applicable taxes are determined based on your billing address and local tax regulations. This means the final price you see at checkout may include these additional charges, depending on your location.
iOS - Apple AppStore
Open your BIGVU App and click on the profile icon at the far right of the bottom menu
Tap on My Subscription to view your current plan
Change or Upgrade your Plan
⚠️ If you subscribed initially through Apple, its recommended to change your plan to the same payment platform to avoid any billing issues
From the My Subscription tab, Tap on Plan and select which plan you'd like to upgrade or downgrade to
After choosing, tap on Subscribe and follow the prompts to confirm your subscription
Android - Google Play Store
Open your BIGVU App and click on the profile icon at the far right of the bottom menu
Tap on My Subscription, and you will see your current plan
Change or Upgrade your Plan
⚠️ If you subscribed initially through Google, its recommended to change your plan to the same payment platform to avoid any billing issues
From the "My Subscription" tab, Tap on Plans and select which plan you'd like to upgrade or downgrade to
Once decided, tap on Change Plan and follow the prompts to confirm your subscription
Freeze your Subscription
📢 Freezing your subscription is available only for subscriptions purchased through the google play store
Open the Google Play app on your phone
At the top right, tap the profile icon
Tap Payments & subscriptions
Select Subscriptions
Look for Teleprompter & Video Captions and tap on it
Select Pause payments on the bottom
Set the time period to pause payments and click Confirm
Tap Pause on the bottom right
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