View your subscription details and billing information on your BIGVU mobile app or on the web platform.
Please note, any changes to billing or upgrading must be completed through the platform on which you originally purchased your subscription
Web App
Easily access your account and subscription by logging in to https://desk.bigvu.tv/login
Click the Profile icon on the top right side of the page. You can see on the drop-down menu your current plan.
Click on Billing to access your subscription information
On the billing page, you can view details such as your card information, renewal date, and billed amounts.
💡Update your payment method and email address for your invoices on this page
Change or Upgrade your Plan
⚠️ If you subscribed initially through the Web, its recommended to change your plan to the same payment platform to avoid any billing issues
Head over to the pricing page in your account: desk.bigvu.tv/pricing
You can also access it from within the Web app in two ways:
Click your profile on the top right and select Pricing
On the top part of the page, click on Upgrade
Pricing Page
You can now change your plan to an upgraded tier and duration (monthly or yearly)
iOS - Apple AppStore
Open your BIGVU App and click on the profile icon at the far right of the bottom menu
Tap on My Subscription to view your current plan
Change or Upgrade your Plan
⚠️ If you subscribed initially through Apple, its recommended to change your plan to the same payment platform to avoid any billing issues
From the My Subscription tab, Tap on Plan and select which plan you'd like to upgrade or downgrade to
After choosing, tap on Subscribe and follow the prompts to confirm your subscription
Android - Google Play Store
Open your BIGVU App and click on the profile icon at the far right of the bottom menu
Tap on My Subscription, and you will see your current plan
Change or Upgrade your Plan
⚠️ If you subscribed initially through Google, its recommended to change your plan to the same payment platform to avoid any billing issues
From the "My Subscription" tab, Tap on Plans and select which plan you'd like to upgrade or downgrade to
Once decided, tap on Change Plan and follow the prompts to confirm your subscription
Freeze your Subscription
📢 Freezing your subscription is available only for subscriptions purchased through the google play store
Open the Google Play app on your phone
At the top right, tap the profile icon
Tap Payments & subscriptions
Select Subscriptions
Look for Teleprompter & Video Captions and tap on it
Select Pause payments on the bottom
Set the time period to pause payments and click Confirm
Tap Pause on the bottom right
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