How to Change Email Address and Password

Change your password or email address easily following these steps.

Sarah Stanfield avatar
Written by Sarah Stanfield
Updated over a week ago

Password Change

  • In order to reset your password, you can do it directly in the app (press on Forgot Password during login) or through a web browser using the following link

  • Please make sure to verify your email. After one day, you will not be able to login if you have not verified your email.

Email Change

*Please note: Changing email account is possible only if the new email account does not exist on BIGVU

In order to change the email address for your account:

I/ In the Mobile App:

Go to "Profile icon" at the bottom right -> Press on the email account (1)->
Select Change Email (2) ->Enter the email address you wish to change to and click "Change Email". 

II/ On the Web:

Go to "Profile icon" (in the right corner), then click on "Profile". In "My Account" screen you can select "Change Email" and a popup will be displayed allowing you to edit your email address.

Note: Please make sure to verify your email! Email will not change until confirmation!

Did this answer your question?