BIGVU Data Security and Privacy: What You Need to Know

This article addresses the most common questions about how BIGVU handles data security, privacy, and compliance. For full details, please refer to our Privacy Policy and Terms of Service

Does the service collect and store personal data?

• Yes. BIGVU collects and stores personal data strictly required for the functionality of our app and platform, and to allow you to access all features. BIGVU does not sell your data or share it with unauthorized third parties.

What types of personal data are collected?

• BIGVU collects information such as your name, email address, uploaded videos, and other account-related details, as outlined in our Privacy Policy.

Are third-party sub-processors involved in processing data?

• Yes. BIGVU uses carefully selected third-party processors to enable certain platform functionalities. Shared information is limited to what is strictly necessary, and all processors are bound by Data Processing Agreements and compliance standards equal to our internal requirements.

Where are the servers and data physically located?

• Most BIGVU data, including internal storage, is hosted in the USA. Certain sub-processors may store data in Europe.

Does BIGVU comply with GDPR, CCPA, and other data protection regulations?

• BIGVU complies with CCPA and is actively working toward full GDPR compliance, with formal verification planned.

What rights do data subjects have?

Users can:

• Access their data
• Correct or update information
• Delete their account or content
• Change privacy preferences
• Export their data
• Other rights may be exercised by emailing privacy@bigvu.tv

What is the data retention policy?

• User account information is retained for the duration of an active subscription and for one month following cancellation. Other data types may have different retention periods, aligned with legal and operational needs.

What procedures are followed in the event of a data breach?

BIGVU employs technical and security measures to prevent breaches. If a breach occurs, BIGVU will:

• Take immediate action to contain and remediate it
• Notify relevant authorities and affected users (if applicable) within 72 hours of identification

Is user data used for AI or machine learning training?

• No. BIGVU does not use user-generated videos or assets for AI/ML training. Only anonymized, aggregated activity data may be used internally to improve platform functionality.

Can BIGVU publicize a customer’s name or use it in marketing?

• Yes. BIGVU may list users as customers in accordance with our Terms of Service.

Is data portability supported?

• Yes. Users can request and download their data anytime using our export function.

What is the minimum age requirement?

• BIGVU is not available to individuals under 13 years of age.

How are law enforcement or government requests handled?

• BIGVU complies with applicable laws and regulations when responding to law enforcement or government requests.

What is the policy on AI-generated content?

• AI-generated assets produced within BIGVU are, by default, available in the community content bank, in line with our Terms of Use.

Who is responsible for data backups?

• Users are responsible for maintaining their own backups of content created in BIGVU, as outlined in our Terms.

How can users contact BIGVU about privacy concerns?

• For any privacy or data protection questions not covered in this FAQ, email us at: privacy@bigvu.tv

What login methods are supported?

BIGVU supports:

• Password authentication
• Google login
• Apple login
• Single Sign-On (SSO)

Updated on: 31/10/2025