Manage Account, Upgrades and Billing

View your subscription details and billing information on your BIGVU mobile app or on the web platform.

Please note, any changes to billing or upgrading must be completed through the platform on which you originally purchased your subscription

Web App: Change or Upgrade your Plan

Easily access your account and subscription by logging in to https://desk.bigvu.tv/login

Click the (1) Profile icon on the top right side of the page. You can see your current plan on the drop-down menu.
Click on (2) Billing to access your subscription information

Billing Page

Plan Details - your plan information section and where you can change your plan to
Invoice Details - put your personal or company details for invoicing information
Payment Method - click the "update" button to change your payment method
Cancel Plan - to end your current subscription, just click that button

💡Billing History will be displayed at the bottom part of your page

Change or Upgrade your Plan

⚠️ If you subscribed initially through the Web, its recommended to change your plan to the same payment platform to avoid any billing issues

Head over to the pricing page in your account: desk.bigvu.tv/pricing

Pricing Page

Choose if you want to go with a Yearly or Monthly subscription
Select your plan and click the button at the bottom of the plan you've chosen

Sales Tax and VAT

📢 Please be aware that sales taxes or Value Added Tax (VAT) may be added to your total payment amount. The applicable taxes are determined based on your billing address and local tax regulations. This means the final price you see at checkout may include these additional charges, depending on your location

iOS App: Change or Upgrade your Plan

Open your BIGVU App and click on the profile icon at the far right of the bottom menu
Tap on My Subscription to view your current plan

⚠️ If you subscribed initially through Apple, its recommended to change your plan to the same payment platform to avoid any billing issues

From the My Subscription tab, Tap on Plan and select which plan you'd like to upgrade or downgrade to

After choosing, tap on Subscribe and follow the prompts to confirm your subscription

Google Play: See your current plan

Open your BIGVU App and click on the profile icon at the far right of the bottom menu
Tap on My Subscription, and you will see your current plan

Google Play: Change or Upgrade your Plan

⚠️ If you subscribed initially through Google, its recommended to change your plan to the same payment platform to avoid any billing issues

From the "My Subscription" tab, Tap on Plans and select which plan you'd like to upgrade or downgrade to

Once decided, tap on Change Plan and follow the prompts to confirm your subscription

Google Play: Freeze your subscription

📢 Freezing your subscription is available only for subscriptions purchased through the google play store

Open the Google Play app on your phone
At the top right, tap the profile icon
Tap Payments & subscriptions

Select Subscriptions

Look for Teleprompter & Video Captions and tap on it
Select Pause payments on the bottom

Set the time period to pause payments and click Confirm

Tap Pause on the bottom right

Updated on: 22/09/2024

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