Make sure you are logged in to the same account under "My Profile" section on both the app and web.
1. Enter to BIGVU App home screen.
2, Click on "My Profile" button.
3. Check that you are using the same email as you are using BIGVU web desk/ the same account that you subscribed with.
1. Enter to BIGVU web-desk: BIGVU.TV
2. Open the menu ( top right side) and go to "Profile".