Branding tool allows you to create custom templates for your organization.
Please note: Only Desk Admins and Organization Admins can create templates in channel branding.
Organization Admins - can create templates for specific desks or for the entire organization. To choose whether the template is for a desk or for the organization, you will need to choose the correct level
Desk Admins - can only create templates for their assigned desk
Follow these steps to create a new template in Channel Branding:
1. Enter the left menu and select 'Branding'
2. Select either Titling or Template Editor (for more information: Titling and Template Editor)
3. Under Template Options, make sure save as a new template is checked.
If you are an organization admin - select the desired level for the template (organization or desk)
4. Continue editing the template/titling. Follow these FAQs: