How to Change Email Address and Password

Password Change

  • In order to reset your password, you can do it directly in the app (press on Forgot Password during login) or through a web browser using the following link https://desk.bigvu.tv/bigvu-desk/views/forgot-password.html
  • Please make sure to verify your email. After one day, you will not be able to login if you have not verified your email.

Email Change

  • In order to change the email address for your account:
    • In the app:
      • Go to My Profile
      • Select Change Email
      • Enter the email address you wish to change to and click "Change Email"
    • On the Web:
      • Go to My Profile (in the left menu)
      • In the email, address box click "Change"
      • Enter the email address you wish to change to and click "Change Email"
      • Please make sure to verify your email. 
Email will not change until confirmation

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