How to Manage Cancel or Request a Refund for your BIGVU Subscription

CANCEL OR TURN OFF AUTO-RENEWAL?

You can easily manage your subscription from these links:

Link in Google Play if you subscribed on Android

Link in Apple Store if you subscribed on an iPhone or iPad

Link in BIGVU website if you subscribed on our website

CAN I GET A REFUND OF MY BIGVU SUBSCRIPTION?

BIGVU cannot issue a refund unless you subscribed on our website. All transactions are processed by iTunes and Google Play. Please make your request directly to Apple or Google.

Request a Refund from Apple.

Request a Refund from Google Play.

If you subscribed through the BIGVU Webdesk, please contact us at support@bigvu.tv

WHAT HAPPENS AFTER CANCELLING?

Whether you subscribed to a monthly plan or to a yearly plan, you can stop your subscription whenever you choose to. No strings attached at BIGVU!

After canceling your subscription, you get to keep your free account, all videos stored on our cloud are kept. Of course, you will be able to download all of your content anytime.

I SIGNED UP FOR THE TRIAL BUT I DO NOT WANT TO CONTINUE.

We offer a one-time free trial of the BIGVU subscription. You are able to try out all of the features for three days before you purchase the subscription.

Auto-renew is turned on when you start the trial. When the three days are over, you will automatically be moved to the paid plan that you have chosen (Monthly or Yearly).

If you do not want to subscribe, please disable the auto-renewal of the subscription before the end of your free trial, or else you will be charged.

MANAGING THE SUBSCRIPTION FROM YOUR MOBILE DEVICE:

Apple: clicking on the link on your Apple device will take you directly to the App Store subscription page.

Click here to access the App Store or check subscription status please do the following:

  1. Go into your phone's Apple Settings menu, and select iTunes & App Store.
  2. Press on the 'Subscription" line to see your active subscriptions
  3. You should see the logo of "BIGVU Teleprompter " app with the assigned plan
  4. Where it says "Renewal Options," you can cancel the subscription and you will be able to continue the app for free with the BIGVU watermark.

Google Play: If you subscribed on  Android, follow the following steps:

Click here to access Google Play if you subscribed on an Android Phone

  1. Open the Google Play Store  
  2. Tap Menu > Account > Subscriptions
  3. Find the subscription to BIGVU.
  4. Tap Cancel.

BIGVU Desk: If you subscribed on BIGVU WEB Desk, login into desk.bigvu.tv, go to my profile and unsubscribe.

PLEASE NOTE

Deleting the BIGVU app from your device does not delete your account, cancel your BIGVU Subscription, or cancel your free trial.

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